We offer customers a seven-day returns policy. In the event that you need to return a product, please contact us on firstname.lastname@example.org immediately. We will coordinate a return and issue a refund for the value of the goods, including shipping costs (providing they are received in good condition). This does not apply to goods that are made to order.
Full details on our returns policy and procedure are available in section 30 of our Terms and Supply.
We accept major credit cards including Visa, MasterCard, American Express, and Electron. Wholesale buyers also have access to purchase order options.
Requesting Access to Wholesale Pricing
To access wholesale pricing information, you will need to register and request wholesale access via the site. In order to gain access to wholesale prices, you must be part of an architectural practice or a retail store buyer. Retail buyers are required to be acting on behalf of companies with a physical store presence. E-commerce websites without physical stores will not be eligible for wholesale pricing access.
Once you have requested access, we will be in contact to confirm that you understand your requirements in relation to supplier criteria, lead times and payment terms. If you qualify, you will be set up as a supplier and given a unique username and password with access to the wholesale marketplace site. Please note, ordering at wholesale prices is based on minimum order quantities.
Breakthemold doesn’t stock the same old products that you see being sold everywhere else – we work with designers who produce new and exciting designs. As every product and designer is unique, every product has it’s own shipping lead times. We display these on each product page, and aim to meet these estimations.
Delivery of wholesale orders will be subject to lead times based on the volume of products ordered. Breakthemold works with buyers and sellers to establish agreeable delivery schedules before purchase orders are finalised.
If for some reason things seem to be taking longer than expected, or you have any queries, please feel free to send us an email on email@example.com. Please include the relevant purchase order number in order to make it easier for us to help you.
Cancelling an Order
You can cancel your order for a product and/or service (at no cost) at any time before we send the dispatch confirmation email for that product. If you have made a payment in advance we will refund the full amount to you. Any products that are custom made to order cannot be cancelled after work has begun on the product.
Wholesale orders are subject to additional terms as agreed in the final Purchase Order.
Please be sure to contact us on firstname.lastname@example.org ASAP.
Full details are available in section 30 of our Terms of Supply